Other resorts have had 10+ workers daily raking and removing the seaweed. There was no service at the beach or even reasonable places to sit. The beach was an absolute eye sore filled with piles of baked seaweed that smelled like sewage. Other resorts have had live music, tequila tasting, shows etc. It would have been nice to have a bocce ball court, corn hole etc set up on the platforms that were unused during the day. The activities were limited to in water volleyball and aeorbics. ![]() While stunning, the pool does not offer any ocean views and much of the time there is a loud DJ. If that had been the case, we would have gladly accepted the offer and our trip would have been much more enjoyable. At the end of the trip, he claimed they offered to move our room and we declined. Our "concierge" did not address our concerns or the disruption it caused to a trip. The level of customer service we received at these resorts FAR exceeds that of the Unico at a lower price. I've stayed at other resorts including the Blue Diamond, Secrets Maroma Beach, and the Beloved. We paid a premium fee for a room that we could not enjoy. They offered to let us sleep in a room during the evening hours halfway across the resort and away from our belongings. We called the concierge immediately and they told us they did not have any available rooms but that we could discuss it the next day. Our room was located on the 3rd floor and 3/6 nights we heard thumping, vibrations and loud noise until 4 AM resulting in no sleep. Unfortunately the ocean front rooms on the east side of the resort are located near a nightclub with no noise ordinances or hourly restrictions. ![]() The resort grounds are beautiful as are the rooms (exactly as pictured). PURE rooms undergo an additional seven-step cleaning process on-top of the usual cleaning protocol to include an air-purification system and hypoallergenic encasements for the mattresses and pillows, with an outdoor hydro tub and 1 king-size bed, sleeping maximum 2 adults.Īlcoba Ocean View Rooms offer views of the ocean from the private terrace, an outdoor hydro tub, and either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.Īlcoba Swim-Up Pool Rooms feature direct pool access from the balcony and elevated lounge chairs, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.Īlcoba Ocean Front Rooms feature panoramic views of the ocean from the outdoor hydro spa tub and lounging area, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.Įstancia Suites offer tropical views with a hydro spa tub on the terrace as well as the bathroom, separate living area, and bedroom with 1 king-size bed, sleeping maximum 2 adults.Įstancia 1-Bedroom Suites feature a large living room, ocean views from the terrace, outdoor hydro tub, and 1 king-size bed, sleeping maximum 2 adults.Įstancia 2-Bedroom Suites are as above, with the addition of a second bedroom with 2 queen-size beds and a second outdoor hydro tub, sleeping maximum 6 adults. PURE® Alcoba Rooms are accommodations specifically designed to promote a better night's sleep, especially for allergy sufferers. You also benefit from a local host to assist with everyday needs.Īlcoba Rooms offer tropical or pool views, with an outdoor hydro spa tub, and either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.Īll Inclusive of: all meals, snacks and beverages, as well as access to the fitness centre with visiting instructor programme, daily and nightly events, and all sports and activities unless otherwise stated. ![]() and Canada, in-room mini-bar stocked for your preference per inventory, Nespresso™ coffee machine, bathroom with sliding door and sliding window, single rain showers with hand shower, separate shower and WC, double sinks, flat iron, hairdryer, custom bathrobes and slippers, aromatherapy and pillow menu, custom scent amenities, locally sourced soaps, complimentary artisanal gift, and 24-hour room service. 448 rooms, suites and villas. All with curated custom designed furniture and local art pieces, terrace with lounging area, 55" TV, complimentary WiFi access, Bluetooth sound system, conveniently located USB charging stations, free calls to the continental U.S.
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